Thank you for choosing JJ Interio. We aim for complete satisfaction, but due to the nature of customised interior design services, our refund terms are as follows:

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1. Digital Services & Custom Work

Design services, layouts, visualisations, and interior design deliverables are tailored to your brief and are not ‘off-the-shelf’ products. Because work begins once payment is made and client details are submitted, all sales are final once work has commenced.

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2. Cancellation Before Project Start

If you wish to cancel your order, you may do so before submitting the project intake form. In this case, a partial refund may be issued at our discretion, depending on the administrative time already spent.

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3. No Refund After Project Begins

Once the project intake form has been completed and work begins, refunds are not available.

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4. Exceptional Circumstances

In rare cases, we may consider a refund or partial credit at our discretion if the deliverable fails to meet the agreed scope and hasn’t progressed beyond an early stage of work.

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How to Request a Refund

Please email hello@jjinterio.co.uk with your order number and reason for the request.